QOLEV Pty Ltd ("QOLEV", "we", "our", or "us") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and all applicable health records legislation. This Privacy Policy explains how we collect, use, store and disclose your personal information when you access our website, contact us or receive our services.

What Information We Collect.
We may collect personal information including:

• Name

• Date of birth

• Address

• Telephone number

• Email address

• Emergency contact details

• Parent or guardian details (where applicable)

• Medicare details

• NDIS information

• Private health insurance information

• Health history

• Medical reports

• Referral information

• Assessment results

• Therapy notes

• Correspondence from other healthcare professionals

• Billing and payment information

Some of this information is considered sensitive health information under Australian privacy law.

How We Collect Information.
We collect information when you:

• submit a referral

• contact us by phone or email

• complete intake forms

• attend appointments

• provide documentation

• communicate with us during your care

• visit our website

With your consent, we may also receive information from:

• General Practitioners

• Paediatricians

• Specialists

• Schools and educators

• Psychologists

• Occupational therapists

• Physiotherapists

• Support coordinators

• Plan managers

• Other healthcare providers

Why We Collect Your Information.
We collect personal information to:

• provide speech pathology assessment and therapy

• communicate with you regarding appointments

• coordinate care with your treating team

• prepare reports and documentation

• process Medicare and NDIS claims where applicable

• issue invoices

• meet our legal and professional obligations

• improve our services

How We Store Your Information.
We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access.

Your information may be stored securely using:

• Splose practice management software

• Microsoft 365

• Secure electronic communication systems

Only authorised personnel have access to your information.

Disclosure of Information.
We will only disclose your information:

• with your consent

• where necessary to provide your care

• where required or authorised by law

• where there is a serious threat to your health or safety or the safety of another person

With your permission, we may share information with:

• your GP

• medical specialists

• schools or educational providers

• other allied health professionals

• NDIS plan managers

• insurers

• other members of your healthcare team

Website Information.
Our website may collect limited technical information such as:

• browser type

• device information

• pages visited

• approximate location

• cookies

This information helps us improve the performance and security of our website and does not generally identify you personally.
 

Accessing or Correcting Your Information

You may request access to your personal information or ask us to correct inaccurate information at any time.

Requests can be made by contacting us using the details below.

Making a Privacy Complaint

If you believe your privacy has been breached, please contact us first so we can investigate and attempt to resolve the issue promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us.

QOLEV Pty Ltd

📧 info@qolev.com.au

🌐 www.qolev.com.au

Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our services. The most current version will always be available on our website.

Last updated: 3 July 2026